News Story

Recap: PWSA's 2023 milestones set the stage for the continued delivery of safe, reliable water services to you

View All News & Events

January 1, 2024


Highlighting PWSA's accomplishments in 2023 and our plans for 2024

In 2023, all of us at PWSA worked hard for you, our customers, in the delivery of safe and reliable water services. That commitment to our communities helped us accomplish a great deal in 2023, some of which is highlighted for you in this month’s newsletter. 

Getting the lead out
In 2023, PWSA replaced its 10,000th lead line and celebrated record low levels of detection in routine lead testing. 

Trust your tap
Our most recent Water Quality Report shows that the drinking water we produce meets and exceeds all regulatory requirements. Our drinking water has a clean bill of health and this report reinforces that it is safe and of the highest quality. We’re also increasing education and outreach to the community about everything that goes into keeping our drinking water safe

Leveraging innovative financing 
PWSA aggressively pursues funding from state and federal sources that helps to expedite improvements to our water system and minimizes the cost to ratepayers. In 2023, PWSA secured more than $150 million in new low-interest loans and $22 million in grant funding from a mix of federal and state programs. Over time, funding from state and federal partners helps to reduce the cost to ratepayers during a period of unprecedented investment in our essential water systems.

What’s to come in 2024...

Construction of our once-in-a-generation Water Reliability Plan projects will be a significant focus area for us in 2024. This series of projects will renew century-old water pumping, storage, and distribution pipes throughout our system. 

In 2024, we’ll begin constructing the Highland Reservoir Pump Station, our first new major facility project in more than 20 years. These projects will dramatically improve water service reliability for approximately two-thirds of our customers – meaning that customers can expect fewer service interruptions and low pressure that may have caused precautionary boil water advisories in the past.

As a publicly owned and operated water authority, every dollar we receive is reinvested back into our water system. Looking to 2024, we’ll remain steadfast in our mission to protect public health and the environment through the delivery of safe and reliable water services now and for current and future generations of customers.

More of a visual person? Check out the highlight video we made to highlight some of our top 2023 accomplishments.

View Article